Refund policy

Reprints, refunds and cancellations

Every sticker is printed to order from the proof you approved, so we don't take returns. Instead we fix things.

Free reprint, no questions

If your order arrives and it was made wrong (doesn't match the proof you approved), damaged, missing, the tracking says delivered but it never showed up, or the stickers won't stick to a clean, dry surface, we reprint it and ship it free. Tell us within 14 days of delivery (7 days after the tracked delivery date for a lost package), with a photo if there is something to photograph. Reply to any of our emails or use the help page.

If a reprint can't fix it, we refund it in full instead.

What isn't covered

The design as you approved it: spelling, colors, size and crop shown on the proof, including a low-resolution file you chose to print anyway. Screen colors differ slightly from print; that's normal and not a defect. Damage from applying stickers to dirty, wet, textured or peeling surfaces. If you'd like a corrected version anyway, write to us and we'll give you a discount on the re-order.

Sample packs

A sample pack prints exactly as the preview you approved in the builder; there's no separate proof. We reprint one only if it's obviously wrong: it doesn't match that preview, or it arrives damaged. Sample packs sent by $1.99 standard mail have no tracking, so a lost one can't be reshipped. They go to print as soon as you order, so contact us right away if you need to cancel and we'll stop it if we can.

Cancelling

Before you approve a proof, you can cancel any time from your proof page for a full refund. Once a proof is approved it goes to print, so contact us right away and we'll stop it if we can.

Refunds

Refunds go back to the original payment method within a few days of being issued; banks usually show them within 5 to 10 business days.

Questions: sales@stickerpossum.com.